Effective Date: 1st September 2023
Company: Elizabeth Gaughan Homes Ltd
Registered Office: 122 Wollaton Road, Beeston, Nottingham, NG9 2PE
Company Number: 13312077
 

Elizabeth Gaughan Homes Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and store personal information you provide when using our website or engaging with us.
 

What Information We Collect

We may collect the following information:

• Full name

• Address

• Contact details (email, phone)

• Demographic data (postcode, preferences, interests)

• Subscription preferences (e.g. property alert areas, price ranges)

• Information required to conduct property valuation consultations

• Other relevant information for customer service, surveys, or promotions
   

How We Use Your Information

We collect this information to better understand your needs and provide you with a high-quality service. Specifically, we may use your information for:

• Internal record keeping

• Providing quotations and valuation consultations

• Improving our products/services

• Sending promotional emails (if opted-in)

• Sending property alert notifications via our subscription service

• Market research via email, phone or mail

• Personalising your website experience
   

How We Keep Your Data Secure

We have appropriate physical, electronic, and managerial safeguards in place to prevent unauthorised access or disclosure of your information.
 

Third Parties & Data Processors

We work with trusted third parties such as Google for analytics and email marketing. These third-party data processors comply with GDPR and are EU-U.S. Privacy Shield certified.
 

Controlling Your Personal Data

You can choose to restrict or update your personal data at any time by contacting us at:
📧 elizabeth@eghomesltd.com
We will never sell, distribute, or lease your personal information without your permission, unless required by law.
 

Access to Your Data

You may request a copy of the information we hold about you under the Data Protection Act. To request this, please write to us at our registered office.
 

Corrections

If any information we hold is incorrect or incomplete, please contact us and we’ll promptly correct it.
 

Contact Forms & Valuation Requests

When you use our contact forms, including booking a valuation consultation, we collect your full name, phone number, email address, and property address to respond to your inquiry and provide the requested service.
 

Newsletter & Property Alerts Subscriptions

If you subscribe to our email newsletter or property alerts service:

• Your email address and preferences will be stored securely within Google services.

• You can unsubscribe at any time using the link in any of our emails.

• If you are under 16, parental consent is required.
   

Data Breaches

We will notify all affected individuals and authorities of any data breach involving personal information within 72 hours if legally required.
 

Contact Information

Data Controller: Elizabeth Gaughan
📧 Email: elizabeth@eghomesltd.com

We may update this policy from time to time. Please check this page periodically for any changes.